Privacy

Effective Date: 4th August, 2024
At GiveChangu, we prioritize your privacy and the security of your personal data. This Privacy Policy
(“Policy”) is designed to help you understand how we collect, use, and share your data when you interact
with our services, whether through our website, mobile applications, or other platforms.
By using any part of our services, you acknowledge that you have read, understood, and agree to the
collection, use, and disclosure of your information as outlined in this Policy. The English version of this
Policy is the binding version, with translations provided for convenience only.
1. Information We Collect
We collect information in various ways, including directly from you, automatically through your interactions
with our services, and from third parties.
A. Information You Provide Directly
1. Registration Information:
○ When you register or open an account, we collect your name, email address, phone
number, country, and other relevant details. If you represent a charity, additional
information may be required.

2. Fundraiser Creation:
○ When you create a fundraiser, we collect the details you provide, such as the title,
category, images, and goals of the fundraiser. If you include information about others (e.g.,
family members), you confirm you have their consent to share their information.

3. Donation Information:
○ When you donate, we collect your contact details, billing address, and other information
you choose to provide. Payment processors may collect your payment details for
processing donations.
4. Setting Up Withdrawals:
○ As a beneficiary, we collect your contact information and other details necessary for fund
withdrawals. Payment processors may collect your bank details.

5. Public Communications:
○ You may post comments, feedback, or thank-you notes on our platform. Information
shared in these public areas becomes visible to other users and the public.

6. Communications to GiveChangu:
○ When you contact us for support or other inquiries, we collect the information you provide,
such as your contact details and the content of your messages.

7. Sensitive Information:

○ You may choose to provide sensitive information (e.g., political opinions, health
information) in connection with your fundraiser. By doing so, you consent to the processing
and public display of this information.

8. Biometric Information:
○ For identity verification and fraud prevention, we may collect biometric information through
third-party vendors, such as a scan of your government-issued ID.

B. Information Collected Automatically
1. Cookies and Other Technologies:
○ We use cookies and similar technologies to enhance your experience, analyze usage, and
provide marketing. These include both essential cookies (necessary for the operation of
our services) and non-essential cookies (used for additional functionality and marketing).

2. Usage Data:
○ We collect information about your interactions with our services, including IP address,
browser type, device information, and usage patterns.

3. Information Collected by Our Payment Processors
We use PayChangu for payments, analytics, and other business services. These payment processors may
collect personal data including via cookies and similar technologies. The personal data they collect may
include transactional data and identifying information about devices that connect to its services. They use
this information to operate and improve the services it provides to us, including for fraud detection, loss
prevention, authentication, and analytics related to the performance of its services. They operate both as
processors for us and independent controllers for the information they collect directly from our users.
You can learn more about PayChangu and read its privacy policy at https://paychangu.com/privacy-policy .
3. How We Use Your Information
We use your information for the following purposes:
● Providing Services: To process donations, manage accounts, and enable fundraising activities.
● Communication: To send updates, respond to inquiries, and provide support.
● Improvement and Analytics: To analyze usage and improve our services.
● Security: To detect and prevent fraud and ensure the security of our platform.
● Legal Compliance: To comply with legal obligations, including anti-money laundering and tax
requirements.
4. Sharing Your Information

We may share your information with:
● Service Providers: Third-party vendors who assist with payment processing, data hosting,
customer support, and other services.
● Legal Authorities: When required by law or in response to legal processes.
● Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may
be transferred to the new entity.
5. Your Rights and Choices
● Access and Update: You can review and update your personal information by logging into your
account.
● Delete Your Account: You may request the deletion of your account by contacting us. We may
retain certain information as required by law.
● Opt-Out: You can opt out of promotional communications through your account settings or by
following the unsubscribe instructions in emails.
6. Security
We implement industry-standard security measures to protect your information. However, no method of
transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to and processed in countries outside of Malawi, where data protection
laws may differ. By using our services, you consent to such transfers.
8. Children’s Privacy
GiveChangu is not intended for children under 13. We do not knowingly collect personal information from
children under 13. If we become aware of such collection, we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Policy periodically. If significant changes are made, we will notify you by posting the
updated Policy on our website and updating the effective date. Continued use of our services after changes
indicates your acceptance of the updated Policy.